At Small Favours, we pride ourselves on the excellent quality soap and candle gifts and favours we produce.

Returns Policy

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.

If the goods you receive are faulty, we shall meet our obligations under the Consumer Guarantees Act to provide a remedy. If the goods have been damaged in transit, or the product is faulty, please contact us immediately so we can provide the appropriate remedy. Should a refund be provided, it will be actioned within seven days and will include the courier fee.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery

We deliver throughout New Zealand. At this stage we do not deliver to other countries.

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order is about to be shipped. Please allow up to 3 weeks for delivery, to allow us time to handcraft, personalise and package your order to your own unique requirements.